Bamboozled on arrival

How right Rowan Moore is to draw attention to “the bamboozling of new arrivals [to Gatwick] by the range of options offered by [rail] ticket machines” (Notebook, Comment, last week) But it begins in mid-air, when airlines offer tickets for the Gatwick Express without properly warning passengers that they are much more expensive than a Southern Trains ticket and the train is non-stop to Victoria.

How many then board a Southern train, not understanding the difference and also because they can alight at East Croydon or Clapham Junction, only to find the Gatwick Express ticket is not valid? A great welcome to Britain, especially if they have just spent an hour getting through passport control.

Andrew Hillier

London SW4